Terms of Service

These Terms of Service (“Terms”) govern your use of the Athivo mobile application and website at athivo.co.uk(together, “the Service”). By creating an account, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, do not use the Service.

Questions? Email us at support@athivo.co.uk.

1. The Service

Athivo is a social fitness platform that helps people find compatible training partners, create shared workout commitments, join groups and events, and build a reputation for showing up. We provide tools for partner matching, scheduling, group management, event hosting, messaging, and accountability tracking.

2. Eligibility

You must be at least 16 years old to use Athivo. By creating an account, you confirm that you meet this requirement and that you are not prohibited from using the Service by any applicable law. We may require age verification and reserve the right to terminate accounts we reasonably believe are held by users under 16.

3. Your account

• You must provide accurate, complete, and current information when creating your account and profile.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You may not create accounts on behalf of others or impersonate any person.
• You may not create multiple accounts. If a previous account was suspended for violating these Terms, you may not create a new one.
• Notify us immediately at support@athivo.co.uk if you believe your account has been compromised.

4. Identity verification

Athivo offers optional identity verification to help build trust in the community. Verified status is indicated on your profile with a badge.

• Verification is voluntary but may be required to access certain features.
• You must submit accurate identity documents during verification. Submitting false or another person’s documents is a serious violation and will result in immediate termination.
• We use a third-party verification provider to process your documents. See our Privacy Policy for details.
• Verified status may be revoked if we discover the verification was fraudulent.

5. Community standards — acceptable use

Athivo is built on trust and respect. You agree not to:

• Post false, misleading, or deceptive content about yourself or others
• Impersonate another person or misrepresent your identity or fitness level
• Create fake profiles or use the Service for catfishing or deception
• Harass, threaten, bully, stalk, or intimidate other users
• Send unsolicited sexual content or make unwanted romantic advances
• Discriminate against users based on race, ethnicity, gender, sexual orientation, disability, religion, or any other protected characteristic
• Use the Service for any commercial purpose without our written consent
• Scrape, crawl, or automate access to Athivo without authorisation
• Attempt to access, alter, or delete another user’s data
• Interfere with the operation of the Service or its infrastructure
• Use the Service to facilitate illegal activity
• Create fake accountability records or manipulate scores

We may suspend or permanently terminate any account that violates these standards, with or without notice, at our sole discretion.

6. Messaging rules

Athivo’s messaging feature exists to help members coordinate training, not to facilitate harassment or spam. When using messages, you agree to:

• Only message users in good faith for fitness and training purposes
• Respect a user’s decision not to respond or to block you
• Not send promotional, commercial, or bulk messages
• Not share illegal, explicit, or harmful content
• Not share personal contact information (phone numbers, social media handles) for the purpose of moving users off-platform in a way that bypasses safety features

We do not read your messages for advertising purposes but may review reports of message-based abuse in accordance with our Privacy Policy.

7. Groups and communities

Athivo groups are shared spaces for recurring training communities. Group creators and admins are responsible for maintaining a respectful environment in their groups. You agree that as a group member or admin you will:

• Not post content that violates Section 5 (Community Standards)
• Not use group features to advertise or promote commercial services
• Respect the group’s stated purpose and any rules set by the creator
• Not invite members to a group without reasonable expectation of their interest

We reserve the right to remove any group that violates these Terms, and to remove any member from a group at the request of the group creator or where the member has violated these Terms.

8. Events

When you create or join a training event through Athivo, you agree that:

• Commitments made through Athivo events are agreements between users, not between users and Athivo. We facilitate the connection but are not a party to the arrangement.
• You are responsible for your own safety when meeting other users in person. Always meet in a public place first, inform someone of your plans, and exercise common sense.
• Live location sharing during events is opt-in. If you choose to share your live location, it is visible only to confirmed event participants and is not retained after the event ends.
• We are not responsible for the accuracy of event information, the conduct of event participants, or any harm that arises from attending a real-world event arranged through Athivo.

9. Harassment and safety policy

We take the safety and wellbeing of our community seriously. We define harassment as any behaviour that causes a person to feel threatened, intimidated, or unsafe, including but not limited to:

• Repeated unwanted contact after a user has made clear they are not interested
• Threatening, violent, or intimidating language
• Sharing or threatening to share private information about another user
• Coordinated abuse by multiple users targeting one person
• Sexual harassment or unwanted sexual content

Users found to have engaged in harassment may be immediately suspended or permanently banned. In serious cases, we may share information with law enforcement. If you feel unsafe, use the block and report features in the app, and if you are in immediate danger, contact emergency services.

10. Fake accounts and impersonation

Creating fake accounts or impersonating real people undermines the trust that makes Athivo work. We prohibit:

• Creating profiles that use another person’s name, photo, or identity
• Creating bot accounts or automated profiles
• Operating multiple accounts to manipulate matching, scores, or reviews
• Creating accounts for the purpose of harassment after a previous ban

Fake accounts will be permanently terminated immediately upon discovery.

11. User-generated content

You retain ownership of content you upload to Athivo, including your profile photo, bio, messages, and event descriptions. By uploading content, you grant Athivo a non-exclusive, worldwide, royalty-free licence to display and deliver that content solely as necessary to operate and provide the Service.

You must not upload content that:

• Infringes any third-party intellectual property right
• Is illegal, defamatory, or violates another person’s privacy
• Is sexually explicit or graphic
• Constitutes hate speech or discriminatory content
• Contains malware, spam, or deceptive material

We may remove any content that violates these Terms without notice and without liability to you.

12. Athivo Plus subscription

• Athivo Plus costs £9.99 per month and provides access to unlimited partner matches, unlimited active commitments, advanced search filters, accountability reports, priority visibility in Discover, and other premium features.
• Subscriptions are billed monthly through the Apple App Store or Google Play Store. Your subscription renews automatically unless you cancel at least 24 hours before the renewal date.
• To cancel, use the subscription management section of your App Store or Google Play account. Athivo cannot process cancellations directly.
• Refunds are governed by Apple’s and Google’s respective refund policies. We do not offer refunds for unused subscription periods, except where required by law.
• We reserve the right to change the price of Athivo Plus with at least 30 days’ advance notice via email and in-app notification.
• Features included in Athivo Plus may change over time. We will notify you of material changes to what is included.

13. Commitments and accountability

When you create or accept a training commitment, you are entering into an arrangement with another user — not with Athivo. Athivo facilitates the connection and tracks attendance to calculate your accountability score, but we:

• Are not responsible for the conduct or reliability of other users
• Do not guarantee that commitments will be fulfilled by either party
• Are not liable for any harm arising from real-world training arrangements
• Cannot guarantee the accuracy of accountability scores, which are calculated from reported data

14. Intellectual property

The Athivo name, logo, wordmark, app design, website, and all associated branding are owned by Athivo. You may not use, copy, or reproduce any of these without our prior written consent. All rights not expressly granted in these Terms are reserved.

15. Limitation of liability

To the maximum extent permitted by UK law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or free from harmful components.

We are not liable for indirect, incidental, consequential, or punitive losses arising from your use of the Service, including losses arising from interactions with other users, failed commitments, or technical outages.

Our total aggregate liability to you for any claim arising under these Terms shall not exceed the amount you paid to Athivo in the three months preceding the claim.

16. Termination

• You may delete your account at any time from the Profile tab in the app. Your data will be removed within 30 days in accordance with our Privacy Policy.
• We may suspend or terminate your account at any time if we believe you have violated these Terms, pose a risk to other users, or have engaged in fraudulent activity.
• If your account is terminated for serious violations (harassment, fake accounts, identity fraud), you are prohibited from creating a new Athivo account.
• Sections 9, 11, 14, 15, and 17 of these Terms survive termination.

17. Dispute resolution

If you have a complaint about Athivo, please contact us first at support@athivo.co.uk. We will make every effort to resolve complaints within 14 days.

If a dispute cannot be resolved informally, it shall be referred to the courts of England and Wales, which have exclusive jurisdiction over any claim arising from these Terms.

18. Governing law

These Terms are governed by the laws of England and Wales. Nothing in these Terms affects your statutory rights as a consumer under UK law.

19. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes via in-app notice or email at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

20. Contact

Athivo, United Kingdom
General enquiries: support@athivo.co.uk
Privacy: privacy@athivo.co.uk