Getting started
What is Athivo?
Athivo is an accountability app for people who take their training seriously. You find partners who match your schedule and goals, create shared workout commitments, and build an accountability score based on how reliably you show up.
How do I download the app?
Search 'Athivo' on the Apple App Store or Google Play Store, or visit athivo.co.uk from your phone.
How does matching work?
Athivo suggests partners based on your activity preferences, training goals, location, availability, and accountability score. The more complete your profile, the better your matches.
What is an accountability score?
Your accountability score (0–100) reflects how reliably you show up to commitments you've accepted. Consistently attending sessions increases your score; missing them decreases it. It's visible to potential training partners.
Commitments and groups
How do I create a commitment?
Tap the '+' button on the Calendar tab, fill in the workout details (type, date, time, location), and invite a partner. They'll receive a notification and can accept or decline.
What happens if I miss a commitment?
Missing a commitment without cancelling in advance will reduce your accountability score. We recommend cancelling as early as possible — your partner will be notified.
How do groups work?
Groups are shared spaces for recurring training communities — running clubs, gym crews, HYROX teams. Any user can create a public or private group and invite others.
Subscription and billing
What does Athivo Plus include?
Athivo Plus (£9.99/month) unlocks unlimited matches, unlimited active commitments, advanced search filters, accountability reports, priority visibility in Discover, calendar sync, and detailed commitment analytics.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions → Athivo → Cancel. On Android: Google Play → Subscriptions → Athivo → Cancel. Cancel at least 24 hours before your renewal date to avoid being charged for the next period.
Can I get a refund?
Refund requests are handled by Apple or Google under their own policies. We're unable to process refunds directly. Contact Apple Support or Google Play Support for assistance.
Will my price ever change?
We'll always give you at least 30 days' notice of any price change via email and in-app notification.
Privacy and data
What data does Athivo collect?
We collect profile information you provide (name, photo, city, activities, goals), your training activity (commitments, attendance), usage analytics, and payment status. See our full Privacy Policy for details.
Is my location stored?
Your city is stored in your profile. If you use the 'Use my location' feature when creating a group meeting spot, your device's GPS is used to suggest a street address — raw coordinates are never stored or shared.
Who can see my profile?
Other Athivo users can see your display name, photo, bio, activities, goals, and accountability score. Your email address is never visible to other users.
How do I delete my account?
You can delete your account at any time from Profile → Settings → Delete Account. All personal data is removed within 30 days. See our account deletion page for full details.
Technical issues
The app isn't loading my profile — what should I do?
Try closing and reopening the app. If the problem persists, check your internet connection. If you still see issues, contact us at support@athivo.co.uk with your device type and OS version.
I'm not receiving notifications
Go to your device Settings → Notifications → Athivo and ensure notifications are enabled. Also check that you have notifications enabled in the Athivo app under Profile → Notifications.
My payment didn't go through
Payment issues are usually resolved by checking your payment method in the App Store or Google Play account settings. Contact support@athivo.co.uk if the issue persists.