Delete Your Account

Delete from inside the app

The fastest way to delete your account is directly from the Athivo app. The process takes less than 30 seconds and requires no email or waiting.

1. Open Athivo

   Launch the app and make sure you are signed in to the account you want to delete.

2. Go to Profile

   Tap the Profile tab at the bottom of the screen.

3. Open Account settings

   Scroll down and tap Manage Profile, or look for the Account section.

4. Tap “Delete Account”

   Confirm the deletion when prompted. This action is permanent.

Request deletion by email

If you are unable to access the app, you can request deletion by emailing privacy@athivo.co.ukfrom the address associated with your Athivo account. Include “Account Deletion Request” in the subject line. We will process your request within 30 days.

What gets deleted

• Your profile: display name, photo, bio, activities, goals, and preferences
• Your training commitments and attendance history
• Your accountability score and streak data
• Your group memberships and messages
• Your account credentials and sign-in tokens

What we retain

• Anonymised aggregate data — session counts and aggregate reliability statistics, stripped of all identifying information, used only for service improvement.
• Financial records — transaction records required for UK tax and accounting obligations (up to 7 years), held by our payment processor Stripe.
• Safety logs — in cases of prior abuse or legal complaints, we may retain limited records as required by law.

Timeline

Personal data is permanently deleted within 30 days of your request. You will receive a confirmation email when deletion is complete.

Cancelling your Plus subscription

Deleting your Athivo account does not automatically cancel your App Store or Google Play subscription. You must cancel it separately:

• iPhone: Settings → your Apple ID → Subscriptions → Athivo → Cancel
• Android:Google Play app → account icon → Payments & subscriptions → Subscriptions → Athivo → Cancel